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Faster handling of claims at Electroscandia

Elektroskandia use Agrippa Improvements at their customer centre to manage incoming claims and returns.

The Customer centre employee handles incoming e-mails and telephone conversations using an easy to manage dashboard. The solution can be run on a PC and tablet/smart phone, depending on what the employee prefers to use as a tool.

By usingAgrippa Improvements cases are initiated, handled and closed down in an efficient manner including good documentation at all stages. The information flow is structured and all the parties involved are informed and can follow the case from start to finish.

Elektroskandia is part of the Rexel group, a world leading distributor of electrical equipment and services the customer segments: industry, public and the private market.